FAQ & Return Policy:
All returns are for exchange (size or style) or store credit only, we do not provide refund on returns.
Returns ( Available for USA ONLY)
CLICK HERE TO START YOUR RETURN/EXCHANGE
If you're having issues please reach out via email at contact@daisyjonesshop.com
We Use ReDo to provide $1.98 returns and exchanges. At checkout, you'll have the option to add ReDo to your order for $1.98. This fee acts as insurance to cover your return label cost when returning for credit, and covers both way labels on exchanges. Exchanges are accepted on both new sizes and new styles, if your new style is of greater value, you'll be prompted to checkout payment for the difference.
If you did not purchase ReDo at checkout when you placed your order, you can still follow the link above to process your return, you will be charged for your return shipping label with discounted rates. We will cover the shipping to send new items out to you on exchanges, for store credit returns you will incur a new shipping cost when you place a new order under $145, over $145 we cover your shipping.
Returns are processed within 2 days of delivery back to us.
INTERNATIONAL: We do not accept returns on international orders, no exception.
Shipping
(We ship M-F, please allow 2-3 business days for processing)
USA: You will have the option to choose between multiple USPS or UPS shipping methods at checkout. If your order qualifies for free shipping we will use whichever is most cost effective. Each shipping option will show an estimated delivery window, but please keep in mind these are not guaranteed delivery dates.
INTERNATIONAL: We ship world-wide. However, duties and taxes may apply on all international orders. These are charged by your country, are due on delivery or at the time of purchase, and are a variable price based on the value of the package, brokerage fees and taxes at the point of entry. These are the customers responsibility to pay to accept your package. If the customs is not paid and the package is returned to sender, we will not refund your order.
We chose the best courier possible to reduce your overall brokerage fees. We are very aware this is a tough issue for international shopper, and we think about what the best method will be for you when we purchase a label.
Sales:
Sizing:
We carry a wide variety of brands and labels, so sizing can vary significantly from piece to piece. We strive to provide the most accurate sizing information for each clothing item listed. Sizing charts and measurements will be included for each item whenever possible, either in the product photos or within the product description. If you are unsure about sizing, please contact us with your measurements at contact@daisyjonesshop.com, and we'll help you find the best option.
Payment Methods:
We accept all major credit cards (Visa, MasterCard, Discover and American Express), ShopPay, PayPal and AfterPay.
